FAQ

Normally it’s 2 or 3 of us. For larger jobs I will add more people.

I bring my own supplies and equipment, if you have a preference, please leave it available. I also prefer to use my own equipment, unless you have 2 or more pets or there’s many areas are heavily soiled/neglected then I will ask to use your equipment. Also, if the owner is not present, we will ask to use your vacuum, we will return it the we receive it.

If your house is immaculate, and your cleaning methods are equal or easier than the way we clean, we’ll gladly use all your equipment and supplies. We are always looking for ways to clean easier, faster and smarter, we certainly do not want to work harder. If your ways are more difficult, such as mop and bucket, and “wring the mop out”, or please use my heavy Kirby or wonderful Rainbow vacuum, there’s a chance we may pass the job, or charge more for the inconvenience. At times we are cleaning large homes, and going up and down stairs, we have really made this task as easy and convenient as possible.

Yes of course! These jobs are done mainly on a Deep Clean. However, we will rotate all these tasks, if you are on schedule with us. We will check the inside of your large appliances and “spot clean” your oven, and check the inside of your fridge once in awhile if you like.

An estimate will require a $25.00 cash fee paid upon arrival – it will be deducted when you book your job within 7 days. 10 days for a Move Out job, if you’re local Timmonsville/Florence. I can do an estimate by phone (free of charge).

It depends on the condition of your home is how much we will get done. Lightly dirty homes will get more cleaning done then a “brace yourself” home. You select either 5 or 7hrs of cleaning, 2 or 3 ladies for your first time cleaning. When that day is over, that cleaning session is over. Large homes, cluttered, or homes that haven’t had a good cleaning, in a long time, will need several cleaning sessions. For multiple cleaning days you will get a discount.

8am-4pm Mon-Fri Sat/Sun by appointment only

Weekly, biweekly or monthly.

We clean by the job, we clean what has been discussed. We will get ALL THAT WE CAN, with the amount of hours that you have selected. I don’t offer 3hrs for the 1st cleaning unless it’s an “lightly dirty” apartment that we’re cleaning. Please Do Not add tasks as we are wrapping up. To keep confusion down, I deal with one family member. Please coordinate cleaning needs with one member of the home, normally it’s the lady of the house.

No, not at this time. Check with us during the fall months for leaf and pine cones, small branches etc. we may be available on Saturdays. We also offer Pressure Washing, including sidewalks, driveways, fences, etc.

We try to be as accommodating as possible. However, we don’t clean ceiling fans way beyond reach, any elegant or fancy chandler lights; fancy dining room lights, or in general, expensive lighting/lamps, any really heavy urine odors or messes from animals or people, too many insect droppings in general – or ANY Extreme hard to reach places that our ladder can’t reach; NO CEILINGS at all. Either we will not get these areas, or if we do decide to get it, it will be an extra charge. We don’t clean pet cages/litter boxes. We’re not crazy about removing portraits, art work/paintings off the wall to clean and rehang especially, those with glass. We don’t clean a trash receptacle that looks like it’s never been cleaned; generally ones under the kitchen sink - we don’t clean inside toilet brush holders, we won’t “wet wipe” 1 inch mini blinds, or take curtains down. we don’t make Bunk Beds or beds against the walls (we need to be able to “walk around” the bed to make it). We’ll make a bed, but changing the linen is more like a “maid service” and not a “cleaning service” and we are trying to get to the next house, so often we will not do that. Dishes - we normally don't handle sinks full of dirty dishes however, the few items that may be left in your sink we will load it into your "empty" dishwasher. For our Elderly, and special needs, we are more accommodating.

I’m sorry, we don’t. We only vacuum

carpets.

Yes we do. I will have to give an estimate.

Anytime. We’ll get back to you asap. I generally don’t return calls on Sundays, (and probably won’t answer), but I will confirm a cleaning between 4-6pm on Sunday, for a Monday. If canceling please do so asap, (48 hrs best) and I’ll do the same. Please avoid canceling the night or morning of. I understand we all have emergencies. You can text 24/7

Yes, some moving and lifting is expected. But if you’re looking for a deep cleaning, please have items moved away from walls/ windows prior to me coming… please keep in mind, I’m coming to clean, not move/lift/or pick up excess amounts of things.

If the man of the house is present to help move the appliances. It's a $35.00 per large appliance clean behind will be added to the bill.

Cash. All electronic payments, there’s a 4% interest charge. With the exception of most Venmo and currently all cash app payments, there’s NO extra charges. If the owner is not present, please pay electronically. Venmo or Cash app is preferred.

Mainly the Pee Dee areas. However, we will travel if the job is large enough. Cleaning or Pressure Washing multiple units etc.

You will definitely get more then you would in a routine clean. However, it's pretty much what we have discussed on the walkthrough. Refer to question # 5. We may pick up an area or two that I think the owner have generally missed, but I (we) will not keep digging deep to keep looking for dirt. Because there's always more things to get in a house, and we'll never get out. We're there to get what was discussed.

Currently, we’re licensed and insured. My bond have expired, I may renew it. I’m 1000% honest, if I take anything it may be a piece of candy in a candy dish on your kitchen counter. I will never steal ANYTHING of value, just not my character. Same goes for my help. I explain we DO NOT tolerate stealing, if they do, that will be their last day.

Yes I am. Active Duty US Air Force. And I love my Vets!